We gladly accept non-customized items in perfect, original, clean and unused condition for return or exchange.

To begin your return, please email us at sales@simplycustomized.com or click: HERE

CANCELLATIONS
Once completed and placed, your personalized order is immediately sent to our production que so that we may offer you expedient service, with orders often personalized and shipped within 24 hours!  Understandably, cancellations or changes to personalized orders cannot be accepted once you have completed and placed your order.  Completion of your order or proof approval confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.

RETURN POLICY
We must first be informed of any returns or exchanges via email upon receipt before shipping out your items
Merchandise must be received by us within 14 days of the item's delivery
Merchandise must be unused and in perfect condition to qualify for return or exchange
Merchandise must be accompanied by the invoice and original packaging
Any merchandise marked "Final Sale" cannot be exchanged or returned
All returns may be subject to our restocking fee. Fees are determined by the product type.

EXCHANGES AND PROCESSING
Exchanges will be processed within 2-4 business days after we've receive the exchanged item
Original shipping charges are non-refundable
The customer is responsible for all return shipping charges unless the item received is incorrect or damaged

COUPON CODES
Discount codes must be applied at time of checkout. You must press "Apply" to see the order total updated
We cannot adjust any prices after the order has been submitted
Only one code can be used on a purchase
Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been placed

If you receive your item and there is any problem please let us know right away. If we have made a mistake we will send a replacement item asap. We do not accept returns in this case.